Troubleshooting

Updated 24 October 2026

Builds

Message or problem	What it means	What to do
"The home page could not be captured"	We couldn't load your WordPress® home page	Open the WordPress address in Settings in a browser. If WordPress is private, check the access key is saved and its policy is Service Auth
"Stopped early: page limit (5000)"	The site has more than 5,000 pages	Email us
URLs "returned not found"	Links on your site point at pages that don't exist	Fix the links in WordPress, or ignore it
URLs "failed to download"	Your server was slow or returned errors	Build again. If it keeps happening, your host may be limiting requests
"Directory listings are switched on"	Anyone can browse some of your server's folders	Ask your host to turn them off
A build is stuck	Builds that run over an hour are stopped by our daily clean-up	Email us, and we can stop it sooner
"Another build for this site is already running"	Only one build runs at a time	Wait for it to finish

We find pages from the connector plugin, your sitemap and links. If a page is missing:

Install the connector plugin, which lists every published page.
Check the page is published and not set to "noindex" or excluded from your sitemap by an SEO plugin.

Missing styles or images: something on the page is loaded by a script after the page opens, from WordPress. Tell us which page; we can usually fix it.
Old content: the copy updates after a build. Check the Builds list for a recent one, or click Build now.
A widget doesn't work: see what works.

Problem	What to do
No emails arrive	Check Recent form submissions. If the submission is there, check spam and that the address has confirmed (see Forms)
Nothing in Recent form submissions	Check the form mode isn't Off, and test on the preview. In forward mode, submissions appear in your WordPress form plugin, not here
"Too many submissions"	One visitor sent more than about 5 in a minute. Wait a minute
Forward mode doesn't reach WordPress	Save the access key, and check the WordPress address in Settings

Problem	What to do
Verify says the record isn't found	Wait a few minutes. Check the record's name: some DNS providers add your domain automatically, so enter only `_wranglepress.www`
Certificate stays "pending"	Check the CNAME points at `edge.wranglepress.io` and, on Cloudflare, is DNS only. If you have CAA records, they must allow Cloudflare's certificate authorities
"Cloudflare couldn't set up …"	Click Save domain again with the same domain
The site shows an error after going live	Check the site is live in the dashboard. If not, publish a build

Email support@wranglepress.com with your site's name and what you see.