# Troubleshooting

## Builds

| Message or problem | What it means | What to do |
|---|---|---|
| "The home page could not be captured" | We couldn't load your WordPress® home page | Open the WordPress address in Settings in a browser. If WordPress is private, check the [access key](https://wranglepress.com/docs/private-wordpress#3-give-wranglepress-a-key) is saved and its policy is **Service Auth** |
| "Stopped early: page limit (5000)" | The site has more than 5,000 pages | Email us |
| URLs "returned not found" | Links on your site point at pages that don't exist | Fix the links in WordPress, or ignore it |
| URLs "failed to download" | Your server was slow or returned errors | Build again. If it keeps happening, your host may be limiting requests |
| "Directory listings are switched on" | Anyone can browse some of your server's folders | Ask your host to turn them off |
| A build is stuck | Builds that run over an hour are stopped by our daily clean-up | Email us, and we can stop it sooner |
| "Another build for this site is already running" | Only one build runs at a time | Wait for it to finish |

## Missing pages

We find pages from the connector plugin, your sitemap and links. If a page is missing:

- Install the [connector plugin](https://wranglepress.com/docs/connector-plugin), which lists every published page.
- Check the page is published and not set to "noindex" or excluded from your sitemap by an SEO plugin.

## The copy looks different

- **Missing styles or images:** something on the page is loaded by a script after the page opens, from WordPress. Tell us which page; we can usually fix it.
- **Old content:** the copy updates after a build. Check the Builds list for a recent one, or click **Build now**.
- **A widget doesn't work:** see [what works](https://wranglepress.com/docs/what-works).

## Forms

| Problem | What to do |
|---|---|
| No emails arrive | Check **Recent form submissions**. If the submission is there, check spam and that the address has confirmed (see [Forms](https://wranglepress.com/docs/forms)) |
| Nothing in Recent form submissions | Check the form mode isn't **Off**, and test on the preview. In forward mode, submissions appear in your WordPress form plugin, not here |
| "Too many submissions" | One visitor sent more than about 5 in a minute. Wait a minute |
| Forward mode doesn't reach WordPress | Save the [access key](https://wranglepress.com/docs/private-wordpress#3-give-wranglepress-a-key), and check the WordPress address in Settings |

## Domains and certificates

| Problem | What to do |
|---|---|
| Verify says the record isn't found | Wait a few minutes. Check the record's name: some DNS providers add your domain automatically, so enter only `_wranglepress.www` |
| Certificate stays "pending" | Check the CNAME points at `edge.wranglepress.io` and, on Cloudflare, is **DNS only**. If you have CAA records, they must allow Cloudflare's certificate authorities |
| "Cloudflare couldn't set up …" | Click **Save domain** again with the same domain |
| The site shows an error after going live | Check the site is **live** in the dashboard. If not, publish a build |

## The connector plugin

See [Install the connector plugin](https://wranglepress.com/docs/connector-plugin#troubleshooting).

## Still stuck?

Email [support@wranglepress.com](mailto:support@wranglepress.com) with your site's name and what you see.

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Canonical page: https://wranglepress.com/docs/troubleshooting · Last updated 2026-10-24